FAQ - Outsourcing IT Jobs to My Virtual People

No. Legally your Employee is employed by My Virtual People. Subsequently you have no tax, insurance or employment law obligations/liabilities. You are paying for a service, which includes: an Employee, office space, office equipment, management services, technical support...etc.

Unlike other firms we do not tie you down to long term contracts, our agreement is essentially a 30 day rolling contract, you simply need to give 30 days notice to terminate the contract. We have tried to keep our model as similar to hiring a local employee in your office.

Yes. All employees abroad are synchronised to work when you are working.

Your Employee works 8 hours per day. This does not include any time taken for breaks or for meals. Typically A full time employee will work for you Mon-Fri 9am – 5pm UK Time (unless your Consultant has agreed a different time with you), this ensures your employee is accessible to you at all time, and you can work real-time with them. As the ‘effective employer’ you are obliged to permit regular breaks for tea and lunch, this also ensure you are getting consistent performance, as you know, breaks are important during work. This will be your responsibility to ensure you treat and maintain your outsourced employee with the same etiquette and standard.

The fee quoted to you is the full and complete cost. The fee charged covers everything from, the Employee’s salary, office space, office equipment, internet connection, telephone, management services, technical support etc.

My Virtual People Logistics Mangers are monitoring your Employee working at all times. Our Consultants will also show you methods and techniques we advise you deploy to get the most out of your employee and obtain good performance. It will feel like they are working in the same office! Furthermore you will be able to judge your Employee’s effort and performance from the results he/she produces.

No fees are charged until you have decided to hire an employee or employees. We will offer our ongoing Consultation for free, support you to get you started, do the all due diligence prior etc.

My Virtual People and your Employee you hire will sign any legally binding non-disclosure agreement you have for the handling of any sensitive data/information. Our agreement also cover this for you.

Your outsourced virtual staff is effectively your employee, therefore, as with your own employees in your office you are expectd to treat them and honour any holiday/time off requirements as normal. Your Consultant will email you an Holiday Schedule for the year so you know which holidays are permittable. In the event that you may instruct your employee to take time off for reasons relevant to your business i.e. down-time, you will still be billed.

We will provide employees who can deliver for your job specification. If however the employee does not deliver to the expected standard you may choose to 'make redundant' your current employee and hire a replacement employee.

Yes. We can provide Employee’s who have a significantly neutral accent in comparison. However as you can appreciate it will never be a native english accent.

The complete process of Consulting with you, understanding your needs, doing all the paperwork and allocating an employee to work for you takes 2 weeks. We usually aim to have virtual staff ready for our client within 2 weeks of receiving the signed terms of business. There have been instances where we have managed to allocated within a few days, but this largely depends on which employees we have sitting on the bench waiting to be allocated.

In terms of software requirements you are more than welcome to provide any software you wish your employee to work with.
To work for your from our offices, your employee will be fully equipped:
- Their own desk
- Their own Dell laptop 
- Printer and scanner 
- Commonly used software 
- Peripherals such as webcam, headset etc 
- Broadband internet connection
- Power generators for uninterrupted electricity supply avoiding cut-outs
- Air conditioning at all times